/* PostPro Customer Portal - Styles */

:root {
  --primary: #4FC3CA;
  --primary-dark: #3BA8AF;
  --secondary: #152E35;
  --success: #5DBB63;
  --warning: #F59E0B;
  --danger: #EF4444;
  --info: #3B82F6;
  
  --bg-primary: #F8FAFC;
  --bg-secondary: #FFFFFF;
  --bg-tertiary: #F1F5F9;
  
  --text-primary: #1E293B;
  --text-secondary: #64748B;
  --text-muted: #94A3B8;
  
  --border-color: #E2E8F0;
  --border-radius: 8px;
  --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.05);
  --shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.1);
  --shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.1);
  
  --font-family: 'Roboto', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  font-family: var(--font-family);
  background: var(--bg-primary);
  color: var(--text-primary);
  line-height: 1.5;
  min-height: 100vh;
}

/* ============ UTILITIES ============ */

.screen {
  display: none;
  min-height: 100vh;
}

.screen.active {
  display: flex;
}

.loading-spinner {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 40px;
  color: var(--text-muted);
}

/* ============ LOGIN SCREEN ============ */

#loginScreen {
  align-items: center;
  justify-content: center;
  background: linear-gradient(135deg, var(--secondary) 0%, #1a3a44 100%);
}

.login-container {
  background: var(--bg-secondary);
  border-radius: 12px;
  padding: 48px;
  width: 100%;
  max-width: 420px;
  box-shadow: var(--shadow-lg);
}

.login-header {
  text-align: center;
  margin-bottom: 32px;
}

.logo {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 12px;
  margin-bottom: 24px;
}

.logo svg {
  width: 36px;
  height: 36px;
  color: var(--primary);
}

.logo span {
  font-size: 20px;
  font-weight: 700;
  color: var(--secondary);
}

.login-header h1 {
  font-size: 28px;
  font-weight: 700;
  color: var(--secondary);
  margin-bottom: 8px;
}

.login-header p {
  color: var(--text-secondary);
  font-size: 14px;
}

.login-form {
  display: flex;
  flex-direction: column;
  gap: 20px;
}

.form-group {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.form-group label {
  font-size: 13px;
  font-weight: 500;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.form-group input,
.form-group select,
.form-group textarea {
  padding: 12px 16px;
  border: 1px solid var(--border-color);
  border-radius: var(--border-radius);
  font-size: 15px;
  font-family: inherit;
  transition: border-color 0.2s, box-shadow 0.2s;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(79, 195, 202, 0.15);
}

.form-group textarea {
  resize: vertical;
  min-height: 100px;
}

/* Buttons */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 12px 20px;
  border: none;
  border-radius: var(--border-radius);
  font-size: 14px;
  font-weight: 500;
  font-family: inherit;
  cursor: pointer;
  transition: all 0.2s;
}

.btn svg {
  width: 18px;
  height: 18px;
}

.btn-primary {
  background: var(--primary);
  color: white;
}

.btn-primary:hover {
  background: var(--primary-dark);
}

.btn-primary:disabled {
  background: var(--text-muted);
  cursor: not-allowed;
}

.btn-secondary {
  background: var(--bg-tertiary);
  color: var(--text-primary);
  border: 1px solid var(--border-color);
}

.btn-secondary:hover {
  background: var(--border-color);
}

.btn-danger {
  background: var(--danger);
  color: white;
}

.btn-danger:hover {
  background: #dc2626;
}

.btn .spinner {
  display: none;
  width: 18px;
  height: 18px;
  animation: spin 1s linear infinite;
}

.btn.loading span {
  display: none;
}

.btn.loading .spinner {
  display: block;
}

@keyframes spin {
  from { transform: rotate(0deg); }
  to { transform: rotate(360deg); }
}

.login-message {
  padding: 12px 16px;
  border-radius: var(--border-radius);
  font-size: 14px;
  display: none;
}

.login-message.success {
  display: block;
  background: rgba(93, 187, 99, 0.1);
  color: var(--success);
  border: 1px solid rgba(93, 187, 99, 0.3);
}

.login-message.error {
  display: block;
  background: rgba(239, 68, 68, 0.1);
  color: var(--danger);
  border: 1px solid rgba(239, 68, 68, 0.3);
}

.login-footer {
  margin-top: 32px;
  text-align: center;
  font-size: 13px;
  color: var(--text-muted);
}

.login-footer a {
  color: var(--primary);
  text-decoration: none;
}

.login-footer a:hover {
  text-decoration: underline;
}

/* ============ VERIFY SCREEN ============ */

#verifyScreen {
  align-items: center;
  justify-content: center;
  background: linear-gradient(135deg, var(--secondary) 0%, #1a3a44 100%);
}

.verify-container {
  background: var(--bg-secondary);
  border-radius: 12px;
  padding: 48px;
  text-align: center;
  max-width: 420px;
  box-shadow: var(--shadow-lg);
}

.verify-icon svg {
  width: 64px;
  height: 64px;
  color: var(--primary);
  margin-bottom: 24px;
  animation: pulse 2s infinite;
}

@keyframes pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.5; }
}

.verify-container h2 {
  color: var(--secondary);
  margin-bottom: 8px;
}

.verify-container p {
  color: var(--text-secondary);
}

.error-message {
  margin-top: 16px;
  padding: 12px;
  background: rgba(239, 68, 68, 0.1);
  color: var(--danger);
  border-radius: var(--border-radius);
  display: none;
}

.error-message.show {
  display: block;
}

/* ============ PORTAL LAYOUT ============ */

#portalScreen {
  flex-direction: column;
}

.portal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 24px;
  height: 64px;
  background: var(--bg-secondary);
  border-bottom: 1px solid var(--border-color);
  position: sticky;
  top: 0;
  z-index: 100;
}

.header-left .logo {
  justify-content: flex-start;
}

.header-left .logo span {
  font-size: 18px;
}

.header-right {
  display: flex;
  align-items: center;
  gap: 16px;
}

.user-menu {
  position: relative;
}

.user-menu-btn {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 6px 12px;
  background: none;
  border: 1px solid var(--border-color);
  border-radius: 24px;
  cursor: pointer;
  font-family: inherit;
  font-size: 14px;
  color: var(--text-primary);
}

.user-menu-btn:hover {
  background: var(--bg-tertiary);
}

.user-avatar {
  width: 32px;
  height: 32px;
  background: var(--primary);
  color: white;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 500;
  font-size: 14px;
}

.user-menu-btn svg {
  width: 16px;
  height: 16px;
  color: var(--text-muted);
}

.user-dropdown {
  position: absolute;
  top: calc(100% + 8px);
  right: 0;
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: var(--border-radius);
  box-shadow: var(--shadow-lg);
  min-width: 220px;
  display: none;
  z-index: 200;
}

.user-dropdown.show {
  display: block;
}

.dropdown-header {
  padding: 16px;
}

.user-info strong {
  display: block;
  font-size: 14px;
}

.user-info span {
  font-size: 12px;
  color: var(--text-muted);
}

.dropdown-divider {
  height: 1px;
  background: var(--border-color);
}

.dropdown-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 16px;
  color: var(--text-primary);
  text-decoration: none;
  font-size: 14px;
  border: none;
  background: none;
  width: 100%;
  cursor: pointer;
  font-family: inherit;
}

.dropdown-item:hover {
  background: var(--bg-tertiary);
}

.dropdown-item svg {
  width: 18px;
  height: 18px;
  color: var(--text-muted);
}

/* Portal Body */
.portal-body {
  display: flex;
  flex: 1;
  min-height: calc(100vh - 64px);
}

/* Sidebar Navigation */
.portal-nav {
  width: 240px;
  background: var(--bg-secondary);
  border-right: 1px solid var(--border-color);
  padding: 20px 0;
  flex-shrink: 0;
}

.portal-nav ul {
  list-style: none;
}

.nav-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 24px;
  color: var(--text-secondary);
  text-decoration: none;
  font-size: 14px;
  font-weight: 500;
  transition: all 0.2s;
}

.nav-item:hover {
  background: var(--bg-tertiary);
  color: var(--text-primary);
}

.nav-item.active {
  color: var(--primary);
  background: rgba(79, 195, 202, 0.1);
  border-right: 3px solid var(--primary);
}

.nav-item svg {
  width: 20px;
  height: 20px;
}

.nav-badge {
  margin-left: auto;
  background: var(--danger);
  color: white;
  font-size: 11px;
  font-weight: 600;
  padding: 2px 8px;
  border-radius: 10px;
}

/* Main Content */
.portal-content {
  flex: 1;
  padding: 24px 32px;
  overflow-y: auto;
}

.tab-content {
  display: none;
}

.tab-content.active {
  display: block;
}

.page-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 24px;
}

.page-header h1 {
  font-size: 24px;
  font-weight: 700;
  color: var(--secondary);
}

/* ============ DASHBOARD ============ */

.dashboard-grid {
  display: flex;
  flex-direction: column;
  gap: 24px;
}

.summary-cards {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 16px;
}

.summary-card {
  display: flex;
  align-items: center;
  gap: 16px;
  padding: 20px;
  background: var(--bg-secondary);
  border-radius: var(--border-radius);
  box-shadow: var(--shadow-sm);
  border: 1px solid var(--border-color);
}

.card-icon {
  width: 48px;
  height: 48px;
  border-radius: 12px;
  display: flex;
  align-items: center;
  justify-content: center;
}

.card-icon svg {
  width: 24px;
  height: 24px;
}

.card-icon.tickets {
  background: rgba(79, 195, 202, 0.15);
  color: var(--primary);
}

.card-icon.machines {
  background: rgba(93, 187, 99, 0.15);
  color: var(--success);
}

.card-icon.action {
  background: rgba(245, 158, 11, 0.15);
  color: var(--warning);
}

.card-content {
  display: flex;
  flex-direction: column;
}

.card-value {
  font-size: 28px;
  font-weight: 700;
  color: var(--text-primary);
  line-height: 1;
}

.card-label {
  font-size: 13px;
  color: var(--text-muted);
  margin-top: 4px;
}

.dashboard-section {
  background: var(--bg-secondary);
  border-radius: var(--border-radius);
  padding: 20px;
  box-shadow: var(--shadow-sm);
  border: 1px solid var(--border-color);
}

.dashboard-section h2 {
  font-size: 16px;
  font-weight: 600;
  color: var(--secondary);
  margin-bottom: 16px;
}

/* ============ FILTERS ============ */

.filters-bar {
  display: flex;
  gap: 12px;
  margin-bottom: 20px;
}

.filters-bar select,
.filters-bar input {
  padding: 10px 14px;
  border: 1px solid var(--border-color);
  border-radius: var(--border-radius);
  font-size: 14px;
  font-family: inherit;
  background: var(--bg-secondary);
}

.filters-bar input {
  flex: 1;
  max-width: 300px;
}

/* ============ LISTS ============ */

.ticket-list,
.machine-list,
.contact-list,
.activity-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.ticket-item,
.machine-item,
.contact-item,
.activity-item {
  display: flex;
  align-items: center;
  padding: 16px;
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: var(--border-radius);
  cursor: pointer;
  transition: all 0.2s;
}

.ticket-item:hover,
.machine-item:hover,
.contact-item:hover {
  border-color: var(--primary);
  box-shadow: var(--shadow-sm);
}

.item-main {
  flex: 1;
  min-width: 0;
}

.item-title {
  font-weight: 500;
  color: var(--text-primary);
  margin-bottom: 4px;
}

.item-meta {
  font-size: 13px;
  color: var(--text-muted);
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
}

.item-status {
  margin-left: auto;
  display: flex;
  align-items: center;
  gap: 8px;
}

/* Status Badges */
.badge {
  display: inline-flex;
  align-items: center;
  padding: 4px 10px;
  border-radius: 12px;
  font-size: 12px;
  font-weight: 500;
  text-transform: uppercase;
}

.badge-new { background: rgba(59, 130, 246, 0.15); color: #3B82F6; }
.badge-open { background: rgba(79, 195, 202, 0.15); color: var(--primary); }
.badge-in-progress { background: rgba(245, 158, 11, 0.15); color: var(--warning); }
.badge-awaiting { background: rgba(239, 68, 68, 0.15); color: var(--danger); }
.badge-resolved { background: rgba(93, 187, 99, 0.15); color: var(--success); }
.badge-closed { background: var(--bg-tertiary); color: var(--text-muted); }

.badge-low { background: rgba(148, 163, 184, 0.15); color: var(--text-secondary); }
.badge-medium { background: rgba(245, 158, 11, 0.15); color: var(--warning); }
.badge-high { background: rgba(249, 115, 22, 0.15); color: #F97316; }
.badge-critical { background: rgba(239, 68, 68, 0.15); color: var(--danger); }

/* ============ DETAIL VIEWS ============ */

.ticket-detail,
.machine-detail {
  display: flex;
  flex-direction: column;
  gap: 24px;
}

.detail-card {
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: var(--border-radius);
  padding: 20px;
}

.detail-card h3 {
  font-size: 14px;
  font-weight: 600;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  margin-bottom: 12px;
}

.detail-row {
  display: flex;
  justify-content: space-between;
  padding: 8px 0;
  border-bottom: 1px solid var(--bg-tertiary);
}

.detail-row:last-child {
  border-bottom: none;
}

.detail-label {
  color: var(--text-secondary);
  font-size: 14px;
}

.detail-value {
  color: var(--text-primary);
  font-weight: 500;
  font-size: 14px;
}

/* Comments */
.comments-section {
  margin-top: 24px;
}

.comment-list {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.comment {
  display: flex;
  gap: 12px;
}

.comment-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 500;
  font-size: 14px;
  flex-shrink: 0;
}

.comment-avatar.customer {
  background: var(--primary);
  color: white;
}

.comment-avatar.staff {
  background: var(--secondary);
  color: white;
}

.comment-content {
  flex: 1;
  background: var(--bg-tertiary);
  border-radius: var(--border-radius);
  padding: 12px 16px;
}

.comment-header {
  display: flex;
  justify-content: space-between;
  margin-bottom: 8px;
}

.comment-author {
  font-weight: 500;
  font-size: 14px;
}

.comment-date {
  font-size: 12px;
  color: var(--text-muted);
}

.comment-text {
  font-size: 14px;
  line-height: 1.6;
}

.add-comment {
  margin-top: 24px;
}

.add-comment textarea {
  width: 100%;
  padding: 12px 16px;
  border: 1px solid var(--border-color);
  border-radius: var(--border-radius);
  font-family: inherit;
  font-size: 14px;
  resize: vertical;
  min-height: 100px;
}

.add-comment button {
  margin-top: 12px;
}

/* ============ MODALS ============ */

.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.5);
  display: none;
  align-items: center;
  justify-content: center;
  z-index: 1000;
  padding: 20px;
}

.modal-overlay.show {
  display: flex;
}

.modal {
  background: var(--bg-secondary);
  border-radius: 12px;
  width: 100%;
  max-width: 560px;
  max-height: 90vh;
  overflow-y: auto;
  box-shadow: var(--shadow-lg);
}

.modal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 20px 24px;
  border-bottom: 1px solid var(--border-color);
}

.modal-header h2 {
  font-size: 18px;
  font-weight: 600;
  color: var(--secondary);
}

.modal-close {
  background: none;
  border: none;
  font-size: 24px;
  color: var(--text-muted);
  cursor: pointer;
  padding: 0;
  line-height: 1;
}

.modal-close:hover {
  color: var(--text-primary);
}

.modal-body {
  padding: 24px;
}

.modal-form {
  display: flex;
  flex-direction: column;
  gap: 20px;
}

.modal-actions {
  display: flex;
  justify-content: flex-end;
  gap: 12px;
  margin-top: 24px;
}

/* ============ INFO BANNER ============ */

.info-banner {
  padding: 12px 16px;
  background: rgba(59, 130, 246, 0.1);
  border: 1px solid rgba(59, 130, 246, 0.2);
  border-radius: var(--border-radius);
  color: var(--info);
  font-size: 14px;
  margin-bottom: 20px;
}

/* ============ TOAST NOTIFICATIONS ============ */

.toast-container {
  position: fixed;
  bottom: 24px;
  right: 24px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  z-index: 2000;
}

.toast {
  padding: 12px 20px;
  background: var(--secondary);
  color: white;
  border-radius: var(--border-radius);
  box-shadow: var(--shadow-lg);
  font-size: 14px;
  animation: slideIn 0.3s ease;
}

.toast.success {
  background: var(--success);
}

.toast.error {
  background: var(--danger);
}

@keyframes slideIn {
  from {
    transform: translateX(100%);
    opacity: 0;
  }
  to {
    transform: translateX(0);
    opacity: 1;
  }
}

/* ============ PAGINATION ============ */

.pagination {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  margin-top: 24px;
}

.pagination button {
  padding: 8px 14px;
  border: 1px solid var(--border-color);
  border-radius: var(--border-radius);
  background: var(--bg-secondary);
  font-size: 14px;
  cursor: pointer;
  font-family: inherit;
}

.pagination button:hover:not(:disabled) {
  border-color: var(--primary);
  color: var(--primary);
}

.pagination button:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

.pagination button.active {
  background: var(--primary);
  color: white;
  border-color: var(--primary);
}

.pagination-info {
  font-size: 14px;
  color: var(--text-muted);
  margin: 0 12px;
}

/* ============ EMPTY STATE ============ */

.empty-state {
  text-align: center;
  padding: 48px 24px;
  color: var(--text-muted);
}

.empty-state svg {
  width: 64px;
  height: 64px;
  margin-bottom: 16px;
  opacity: 0.5;
}

.empty-state h3 {
  font-size: 18px;
  color: var(--text-secondary);
  margin-bottom: 8px;
}

.empty-state p {
  font-size: 14px;
}

/* ============ RESPONSIVE ============ */

@media (max-width: 768px) {
  .portal-nav {
    display: none;
  }
  
  .portal-content {
    padding: 16px;
  }
  
  .page-header {
    flex-direction: column;
    align-items: flex-start;
    gap: 12px;
  }
  
  .filters-bar {
    flex-direction: column;
  }
  
  .filters-bar input {
    max-width: none;
  }
  
  .summary-cards {
    grid-template-columns: 1fr;
  }
  
  .detail-row {
    flex-direction: column;
    gap: 4px;
  }
}